Terms and conditions

1. Introduction and agreement

This website is operated by JKN Store. By accessing, browsing, registering on, or placing an order through this website, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions together with any related policies referenced on the website.

If you do not accept these Terms & Conditions, you should not use the website or submit an order through it.

2. Eligibility and customer responsibilities

You agree that any information you provide to JKN Store will be accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

• You may not use the website for any unlawful, fraudulent, abusive, or harmful purpose.
• You may not interfere with the operation, security, availability, or integrity of the website.
• You are responsible for ensuring that delivery, contact, and billing information is correct before completing checkout.

3. Product information and availability

JKN Store makes reasonable efforts to ensure that product descriptions, pricing, specifications, and stock information are presented as accurately as possible. However, product details may change without notice, and availability is subject to stock on hand or supplier confirmation.

Images are used for illustrative purposes and may differ slightly from the final product supplied.

4. Orders and acceptance

Placing an item in your cart or submitting an order does not constitute final acceptance by JKN Store. Orders are only accepted once payment verification, stock confirmation, and any required fraud or risk checks have been completed.

• JKN Store may decline or cancel an order where stock is unavailable, pricing is incorrect, payment fails, or suspicious activity is detected.
• If an order is cancelled after payment has been received, JKN Store will process the appropriate refund in accordance with its refund procedures.
• Order confirmation communications may be sent by email, SMS, telephone, or another contact method provided by the customer.

5. Pricing, payment, and billing

All prices displayed on the website are shown in South African Rand unless otherwise stated. JKN Store reserves the right to correct pricing or calculation errors at any time before an order is fulfilled.

Payment may be requested in full before dispatch. Supported payment methods may include approved card payments, financing partners, bank-based payment solutions, and any other method displayed at checkout from time to time.

6. Delivery and fulfilment

Delivery timelines are estimates only and may vary depending on stock location, courier performance, destination, public holidays, or operational delays. Customers must ensure that someone is available to receive and inspect deliveries where required.

• Risk in the goods may pass according to the delivery method and fulfilment arrangement communicated at checkout.
• Delivery charges, where applicable, will be displayed during checkout before the order is submitted.
• Delays caused by force majeure events, courier disruptions, supplier delays, or incorrect customer information do not create automatic liability for JKN Store.

7. Returns, refunds, and exchanges

JKN Store may accept returns, exchanges, or refunds in accordance with applicable consumer law and its internal return procedures. Returned goods may need to be unused, in original packaging, and accompanied by proof of purchase unless a product is defective or incorrectly supplied.

Refund timing may depend on the payment method used and the verification of the returned item.

8. Intellectual property

All intellectual property appearing on the website, including text, design, layout, logos, graphics, product imagery, icons, code, and related content, belongs to JKN Store or its licensors unless otherwise stated. No content may be copied, adapted, reproduced, published, or distributed without prior written permission.

9. Privacy and data use

Personal information submitted through the website is processed in accordance with the JKN Store Privacy Policy. By using the website, you consent to the collection and use of information reasonably required to operate the store, process transactions, support deliveries, prevent fraud, and provide customer service.

10. Limitation of liability

To the fullest extent permitted by law, JKN Store will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, failed access, delayed delivery, product availability issues, or reliance on website content. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

11. Governing law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from or related to the use of the website or purchases made through it will be subject to the applicable legal framework and competent forum in South Africa.

12. Contact details

For questions about these Terms & Conditions, please contact JKN Store using the details below:

• Email: info@jknshop.co.za
• Telephone: +27 81 784 7715
• Address: 30 Sandhurst Ave, New Germany, 3610, South Africa