Shipping and delivery policy
Please review this shipping and delivery policy carefully.
This document outlines the main operational expectations around dispatch timing, courier delivery, delivery estimates, charges, and receiving obligations.
1. Delivery coverage
JKN Store fulfils online orders through available courier and fulfilment arrangements. Coverage, delivery timing, and operational handling may depend on stock source, supplier processing, and destination.
2. Dispatch and processing
Orders are processed after payment confirmation, stock validation, and any required risk or fraud checks. Dispatch timing may vary depending on item availability and order complexity.
3. Delivery estimates
Estimated delivery timelines are provided for planning purposes only and are not guaranteed. Delays may occur because of supplier lead times, courier routing, high-volume periods, public holidays, or incorrect customer information.
4. Delivery charges
Applicable delivery charges are generally displayed during checkout before the order is submitted. Charges may vary depending on destination, order size, or the fulfilment method used.
5. Customer receiving responsibilities
- Customers should provide accurate delivery information and reachable contact details.
- Someone may need to be available to receive, inspect, or sign for the parcel where applicable.
- Any visible delivery issue should be reported as soon as reasonably possible.
6. Failed or delayed delivery
If a delivery attempt fails due to inaccessibility, incorrect details, or customer unavailability, additional coordination may be required. Re-delivery or correction timelines may affect the final handover date.
7. Order tracking
Where tracking updates are available, customers may use the Orders & Tracking page to view the current status of an active order.
8. Support contact
If you need delivery assistance, please contact JKN Store through Contact Us and provide your order number and delivery query.